📄️ Getting Started
Coming Soon...
📄️ Admin Interface
Admin Portal allows admin users to configure key aspects of the contact centre. The Admin interface consists of 4 sections accessible from the left menu:
📄️ Queues and Routing Profiles
Queues and Routing Profiles are setup and managed directly in Amazon Connect. Please refer to Amazon Connect guide here - https://docs.aws.amazon.com/connect/latest/adminguide/connect-queues.html
📄️ Licences
You set your contact centre licence when you first create a contact centre. You can then manage or change your licence at any time on your contact centre summary page.
📄️ Contact Centre Health
provides two different ways to view the health of your contact centre:
🗃️ Channel Guides
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📄️ AWS Regions
leverages multiple, independent AWS regions worldwide to deliver a robust, distributed cloud environment with secure access for organisations of all sizes. This strategic use of AWS regions enhances performance, reliability, and security, ensuring that meets the diverse needs of its global user base.
🗃️ Feature Guides
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