📄️ Voice
complements voice channel (configured with Amazon Connect and/or Concierge) with additional capabilities to enhance customer and agent experiences.
📄️ Web Chat
Amazon Connect Chat is supported in .
📄️ External Messaging (including Social Media)
To allow interactions from external messaging applications such as Facebook, Whatsapp etc, can integrate with external chat providers such as Sinch. This extends the webchat channel to include social media channels, listed here.
📄️ Email
Email channel setup and configuration is currently a manual process and needs to carried out by your support organisation.
📄️ Outbound Adhoc SMS
Agents can send SMS at any time such as while on a call, chat, or email.