After Call Work (ACW) and Wrap Codes

If configured in your NEONNOW instance, wrap codes and notes can be entered either during an active call, or after the call has ended.

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Note: Wrap codes may be set to mandatory, or optional (skippable) in your instance.

Also, different wrap codes may be assigned to specific queues by your administrator.

Select a wrap code from the drop-down:

Or optionally enter wrap notes:

Skipping Wrap Code Entry

If wrap codes have not been set as mandatory in your NEONNOW instance, select 'skip' to not enter a wrap code.