Customer Profiles

Customer Profiles is a feature of Amazon Connect allowing the display of contact history with information about customers. To enable Customer Profiles for your contact centre, toggle Amazon Connect Customer Profils to ON from Contact Centre--> instance --> Settings-->Integrations-->customers

Agents can be allowed to create,update or delete profiles, to turn this feature on, toggle the option to ON after the above option.

Customer data can be imported into Customer Profles, this is professional work that can be scoped during project phase. Please contact your NEONNOW account manager to discuss your requirements